Coronavirus – update
Your appointment with Mulberry Osteopaths during the present pandemic
Mulberry Osteopaths continue to operate but Covid has inevitably changed the way we work at Mulberry House.
There is only limited reception cover at the moment with reception staff normally available to take your calls from Monday to Friday during the mornings. Appointments can also be made via the on-line booking system or by contacting us via e-mail.
If you are a New Patient to Mulberry Osteopaths we will need to arrange an initial telephone consultation with you. Initial consultations ordinarily last for 1 hour but we want to limit appointment times to 30 minutes for the foreseeable future hence the telephone consultations.
Where possible we will be operating 30 minute treatment sessions with spaces between appointments to allow for cleaning and ventilation of the treatment room. To find out which Osteopath is operating on which day follow this link to the timetable.
Who should be making appointments?
Patients with coronavirus symptoms should not be attending osteopathic clinics.
If you have had any symptoms of COVID-19 in the last 7 days, e.g. a high temperature, a new, persistent cough and/or a loss of sense of smell and/or taste DO NOT ATTEND.
If you or anyone in your household has been in contact with someone with suspected or confirmed COVID-19 in the last 14 days DO NOT ATTEND.
What to expect on arrival for your appointment
We have deliberately spaced all appointments out with longer gaps than normal to allow for cleaning to take place between patients so there should be no waiting time on your arrival. Please arrive on time for your appointment so as to avoid waiting and to ensure that we can run on schedule.
We understand that you may wish to bring a chaperone along to the appointment with you. There is plenty of space for us to accommodate in the treatment room.
As there is no waiting room at the moment you will be met by your Osteopath in the foyer.
You will find that Mulberry House is looking a little less homely than normal as we have had to de-clutter the treatment room to allow for efficient cleaning.
You will be asked to wash your hands or use hand sanitiser on arrival.
Your Osteopath will be wearing some form of PPE, including a face mask. We will not be providing face masks for patients but we would encourage you to bring your own and wear it during the treatment sessions.
At the moment we cannot use towels, couch covers, pillow cases or gowns . . not exactly cosy. You may prefer to wear suitably loose clothing such as a gym outfit for the treatment session. You may also bring your own towel if you would prefer.
We can only except card payments at this time.
For a more complete list of our Covid-19 procedures check our Latest News page.
Any other questions?
If there is anything else you’d like to know about your appointment or anything you feel we haven’t covered here please feel free to contact us via e-mail.